Information you provide
Prior to using our services, we collect some personal information, such as the name of the user, phone number, email address and home and business postal addresses etc. The user may ask Tectel to import his/her contacts by giving access to third party services including the user's email account services. Tectel may send an invitation, when the user intends to invite other persons to join Tectel services. Our servers may also intercept personal information including the email address of the invitees, when the user shares files with the invitees or vice-versa. Tectel may collect such data and information and may use it for its intended purposes.
We may collect and store the files which the user may upload, download, or access with the Tectel service ("Files").
We may collect some information (ourselves or using third party services) using logging and cookies, such as IP address, and such information is collected for the purpose of monitoring and administration and increasing the performance of Tectel server activities.
Our servers automatically detect information from the user device, its software, and user activities which may include the user's Internet Protocol ("IP") address, browser type, the web page history search information, search information carried on for our website, identification numbers associated with the user devices, user's mobile carrier, date and time stamps associated with user's transactions, user's system configuration information, user's metadata and meta tags concerning the user's files, and other interactions with the service.
Our website uses "cookies" to make the Tectel website easy to use and for user protection. The user can remove or block cookies using the settings in the user browser, however, such blocking may slow down the performance of the website on certain occasions.
Use of information
We may collect personal information from the user in the course of use of the service, solely to contact or to identify the user and such personal information is, and may be used for:
enhancing the quality of the services;
continuing the use of the service,
provide or offer software updates and product announcements. The user may "unsubscribe" from such communication on their account settings section.
Retaining of data
We will retain the user information only for, as long as, the user account is active or as long as the same is needed to provide our services. We will not retain any information against the consent of the user and on request for deletion of user account, we will quickly delete such information. However, the data remains on our servers for a short period of time and during this period, we ensure that the data is completely safe with us. We may also retain the user information for complying with any rules and regulations in force. However, such files which are held in common with other users are not deleted from the servers used by Tectel.
Tectel server may collect geo location information and IP addresses of the user and Tectel may use such information to improve its services and to comply with legal requirements.
We employ highest standards of data protection and servers used by us are malware and hacking protected. However, we cannot guarantee the absolute security of the Tectel database, nor does Tectel undertake any guarantee of the security of information during transmission over the internet. We caution our users that any information posted by the user in an open forum will be viewed by the public and hence Tectel cannot guarantee the protection of any such user information posted in an open forum.
Employee Monitoring and Compliance
The user information and data is encrypted directly on servers used by Tectel; Tectel employees/ Agents/ Associates/ Partners are not allowed to access the same. However, Tectel may disclose user information collected from the user to comply with any laws and regulations in force.
We follow a zero tolerance policy towards pornographic and sexually explicit content, harassment, adult content, threatening, verbal abuse and/or other forms of crime or criminal activities.
Parental guidance and supervision
We value the importance of parental guidance and supervision for any child below 16 (sixteen) years of age, before sharing any information on our website. Tectel will not be responsible for any loss or injury caused due to the lack of parental supervision.
Third Party Advertisements
We do not share user information such as user name, address, files, email address or telephone number with third party advertisers. However, third-party advertisers may serve ads to provide advertisements about their goods and services which might interest the user. The user may "unsubscribe" from such communication on their account settings section.
Fraudulent offers and mails
We caution our users against sharing of user information with any other websites or mails claiming to be associated with our website. Tectel will not be responsible for such sharing of information with fraudulent mails and websites.
Safe Harbor Practices
Tectel strives to adhere to the Safe Harbor framework developed by the U.S. Department of Commerce and the European Union.
We respect copyrights, trademarks, patents and other intellectual property rights of others. Before sharing any information, we request our user to ensure that they have the right to do so. On receiving any intimation regarding the violation of such rights from any third party or the authorities, Tectel reserves the right to delete such infringing files/ information, without any prior notice to the user.
Dispute Resolution and Applicable laws
We will attempt to resolve user issues at the earliest. Any clarification or issues may be addressed to: firstname.lastname@example.org. All services provided by Tectel are in strict compliance with the rules and regulations framed by the Indian authorities and shall be governed by the laws of India.